Back to Documents

Privacy Policy for Registered Users

Published on July 24th, 2024.

Welcome to Srufy! We are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy for Registered Users specifically outlines how we collect, use, and protect the data you provide while using our services. It complements our general Privacy Policy, providing detailed information applicable to registered users.

This policy is designed to help you understand your privacy rights and how your information contributes to a better and more personalised service experience. We encourage you to read both this document and our general Privacy Policy thoroughly to fully understand our practices regarding your personal data.

Highlights

Personal Data Collection
We collect your email and data about your searches to provide and enhance our services.
Data Use
Your information is used for account verification, service improvement, and to enable access to your search history.
Security Measures
Your data is securely stored and protected using strong encryption. We comply with UK data protection laws and, where applicable, GDPR.
Your Rights
You can view, update, or delete your personal information and search history at any time.
Data Retention and Deletion
Personal information is retained only as long as necessary and anonymized upon account deletion. You can start a new account anytime, but it won’t have access to previously deleted data.
International Data Transfers
Your data may be transferred and processed in any country where we operate, with all necessary safeguards in place.
Policy Updates
We may update this policy and will notify you of significant changes through our website or via direct communication.
Contact Us
For any questions or concerns about your privacy, please contact us through the contact form below.

No Tracking and Cookies

At Surfy, we respect your privacy. Our service does not use cookies, and we do not deploy tracking technology to monitor your personal activities. However, to enhance functionality and improve our services, we do analyse non-personal usage data, such as page views and query types.

We may share your information with third-party service providers who perform essential services on our behalf, including hosting, data analysis, and technical support. These providers are strictly bound by confidentiality agreements to ensure that your information is handled securely and is not used for any purposes other than those explicitly agreed upon.

Additionally, we may disclose your information if required by law or if we believe in good faith that such action is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to a government request.

Collection and Use of Information

We collect information essential to providing and enhancing our services. Here is how we handle your data:

  • Personal Identification Information
    This includes your email address, which is essential for account registration, secure login, and communication purposes.
  • Settings and Preferences
    To improve your experience, we use local storage on your device to save your preferences, such as language selection and theme mode. We also store your Visitor ID to manage sessions and ensure continuous connectivity, crucial for real-time interactions via web sockets.
  • Technical Information
    We collect technical data from your device, including your IP address and device type. This information is vital for maintaining security, troubleshooting, and ensuring the optimal performance of our services.
  • Search History
    The words and phrases you search for are stored in your personalised dictionary, enhancing your ability to revisit previous queries and build a tailored custom language resource.

This approach ensures that all information collected is used to enhance your overall experience, maintain the security of our platform, and provide the functionalities you need to interact effectively with our services.

Data Storage and Security

Data security is one of our top priorities. We regularly review and update our security practices to address new challenges and ensure that your information remains protected against unauthorised access and breaches.

  • Secure Storage
    All personal information, including your email and search history, is securely stored on our servers. We use industry-standard encryption methods to protect data both in transit and at rest.
  • Data Handling Compliance
    We are compliant with relevant data protection regulations, including GDPR for users in the EU. Our registration with the National Cyber Security Centre and Information Commissioner's Office underscores our commitment to data security.
  • Limited Access
    Only authorised Surfy personnel have access to your personal information, and only for legitimate business purposes such as support and service improvement.

Your Rights

You have certain rights regarding the personal information we hold about you. These rights are designed to give you control over your personal data while using Surfy.

  • Access and Review
    You can view and check the details of your stored searches anytime.
  • Update or Correct Information
    If your information changes, or if you find that our records are incorrect, you can update your details through your account settings.
  • Delete Your Information
    You can delete specific words or phrases from your dictionary or remove your account entirely at any time. When you delete your account, we anonymize your data, making it impossible to link back to you.
  • Data Portability
    You have the right to request a copy of your data in a machine-readable format, should you wish to transfer it to another service.

Data Retention and Deletion

We only keep your personal information for as long as necessary to provide you with our services.

  • Retention
    Your information, such as email and search history, is retained while your account is active to ensure you can fully utilise our services.
  • Deletion
    If you choose to delete your account, we remove your personal details and anonymize your remaining data. This ensures it cannot be traced back to you, but allows us to improve our services using aggregate data. Deleted words or phrases from your dictionary are removed immediately and permanently.
  • New Account
    Should you decide to register again after deleting your account, it will be treated as a new entity with no access to the previously deleted data.

International Data Transfers

Since Surfy operates globally, your personal information may be stored and processed in any country where we have facilities or service providers. We take all necessary measures to ensure that data transfers across borders comply with applicable data protection laws.

  • Safeguards
    We use standard contractual clauses approved by regulatory authorities, and where necessary, additional safeguards to protect your data when it is transferred outside the UK.
  • Compliance
    We ensure that all data handling and transfers meet the strict standards set by UK data protection laws and, where applicable, the GDPR.

By using our service, you acknowledge and agree to the potential transfer of your information outside your country of residence to any of the countries where we operate, under the assurance that your data will be protected with the highest standards of privacy and security.

Changes to the Privacy Policy

We may update this Privacy Policy for Registered Users from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Here’s how we will handle changes:

  • Notification
    Any significant changes to this policy will be communicated through our website or via email, depending on the nature of the changes.
  • Effective Date
    Changes will take effect immediately upon their posting on our website, unless we specify otherwise at the time of the update.

By continuing to use Surfy after these changes are posted, you agree to the revised policy.

Contact Information

If you have questions, concerns, or comments about this Privacy Policy or how we handle your personal information, please reach out to us through the contact form below. We value your feedback and are here to address your inquiries promptly.